The Workers Who Bring You Black Friday

Gabriel Thompson, writing for The Nation:

If warehouse jobs serve as pathways to the middle class, someone forgot to hand out road maps to my co-workers. During my time at Ingram Micro—which is divided between getting the iPad Airs out the door and packing boxes full of products mostly destined for Walmart.com customers—I’ll learn that many of my co-workers have spent years bouncing from one temp assignment to the next. “They say they might keep you on past the holidays,” a woman named Martha tells me, “but they never do.” It makes for stressful living—weeks of steady, if low-paid, work can be followed by weeks, or months, of next to nothing—but in a region with high unemployment, there aren’t many other options. Temp work is the main game in town. One count puts the number of staffing agencies in Ontario at 275.

In the smaller warehouse, our shifts are dedicated to the iPad Air launch. A supervisor usually paces the floor while we work, occasionally calling us together to tell us to pick up the pace, or informing us of our output. (“You’ve done 18,000 units—good job!” he says after one shift, a rare word of praise.) Except when we’re waiting for pallets to arrive, we’re constantly in motion. The burliest folks in our group, men with veined forearms who drink workout shakes during breaks, take the assignment in stride. But others—like me—are soon complaining about sore hands and wrists, along with aching feet. As the line hums, workers steal a second here or there to stretch their hands and grimace. But the boxes don’t stop, and neither do we.

Complicated.